- Boca Olas is a smoke free hotel. We ask that you take great care if you chose to smoke on the terraces as all outdoor structures are made of wood or have wood around them. Should you choose to smoke indoors then you agree to pay $300 clean air fine.
- Please be mindful and consider the positive impact you make to our environment when you use your towels more than once and keep your air conditioner at comfortable 23.
- There are no life guards. Swim at your own risk. If you have children, never leave them by the water unattended, weather that’s around the pool, the river or the ocean.
- Each kitchen is completely equipped with all cooking and serving utensils. Please go over your inventory list carefully as these items are your responsibility.
- Please do not put your surfboards in your room. We have surf racks for your convenience.
- Gratuity is a grateful way to say you’ve noticed that your needs were met and you appreciate the collective efforts of the staff and management at Boca Olas. Upon check out we have provided envelopes for your gifts. Thank you.
- Sorry, no pets.
- Boca Olas is exclusively for the use of our guests only. Other friends or family will not be permitted to spend the day here.
- Additional employees, such as drivers, body-guards, maids and nannies are not permitted on the resort grounds. We have provided a waiting area for them.
- Though we welcome families with children Boca Olas is not designed for unattended supervision of children and parents assume full responsibility
BOCA OLAS RESORT VILLAS RESERVATION TERMS AND CONDITIONS
- Customers can make reservations via email or by contacting us directly by telephone. Reservations are finalized once a deposit of total reservation cost has been made. Customers can pay with credit card or by bank deposit. Customers will receive email confirmation of booking which will list all reservation details and a reservation number. Guests are asked to present confirmation email or print out upon check in. No refunds for early checkouts will be permitted. If a guest decides to leave the hotel before his/her departure date, the difference will not be refunded.
1. NO SHOW POLICY
- If a customer fails to show up for reservation without having made a cancellation or giving prior notification to Boca Olas Resort Villas the full amount of reservation will be charged without the right to make any claim to the contrary.
- NO SHOW charge is the total room charge and appropriate taxes.
2. POLICY FOR CANCELLATIONS OR CHANGES TO RESERVATIONS
- Customers may cancel reservation 14 days before check in date free of charge with full refund
- Customers may reschedule reservation 14 days before check in date free of charge
- Cancelations within 14 days of check in date forfeit total deposit(exceptions may be made if we are able to fill the room)
- Customers may reschedule reservation within 14 days of check in date by forfeiting 50% of reservation total